Use Case
To enable sales, marketing, engineering teams with proper question and answers related to company products while interacting with customers.
Solution Approach included advance AI tool using deep learning and BERT, Natural Language Algorithms and graph database to build and automate Q&A repository system to help in answering questions related to any question especially product, sale query, product comparison.
Data and Dialogue Flow are following:-
1. Question and Answers build by several means like user input, article text extraction or existing legal system data reading
2. Reprocess and clean the provided information and apply machine learning
3. If necessary, translate the data in various formats
4. Enable scope wise BOT for various department
5. Monitor and Fine tune correctness of system provide response to query.